Help & FAQs
What are the different types of online purchasing & shipping methods you offer?
Currently we offer 3 different online services in addition to our 2 in-store retail locations in Sydney.
We offer shipment of dry-goods via Australia Post for all orders within Australia. We offer a Local Delivery service for any types of products dependent upon the post code provided I your shipping address. To check your post code in advance, please see the Local Delivery banner on our Homepage. Click and Collect is available at both our Crows Nest and Leichhardt locations. Please see details below for available pickup days and times.
1. Dry goods with Australia Post
We will ship almost all dry-good products we stock via Australia Post to any address within Australia. As of this time, we offer a flat rate of 9.99 for
On occasion, we do not ship dry-good products that are too large and heavy. If a dry good product is not eligible for shipping, you will see this reflected on its product page and you will need to remove it from your shopping cart to proceed with checkout.
2. Local delivery
For all orders of $100 or more, there is a flat fee of $10 for Local Delivery. If your purchase is under $100, there is a flat fee of $25.
Local deliveries will be made after 2PM, 5 days a week from Tuesday to Saturday. You must place your order on those days before 12PM for same day delivery. If you miss the cut off time, we will deliver your order on the next day that we are making deliveries.
If you are purchasing an order under $100, we suggest you check out our UberEats page, as our Local Delivery service is currently designed for grocery orders of $100 or more. We will continue to revisit our Local Delivery service and make improvements and adjustments as we receive feedback from our customers and employees.
If your post code does not exist within our current delivery zone, please call (02) 9564 1679, option 1 (Leichhardt), or email us at email@example.com, and we will see if we can accomodate you.
3. Click & Collect
Click & collect is available from our Leichhardt Store after 2PM, 7 days a week. All Click & Collect orders placed for pickup from our Crows Nest Store will be available after 3:30PM from Tuesday to Saturday.
Do we ship internationally?
Yes, we are happy to send dry good products internationally. Shipping costs will vary depending on the size and weight of the product(s) in question.
How do I track my order?
If you are ordering dry good products online with us within Australia, we will be shipping them via Australia Post. Once the product(s) has been received by Australia Post, you will receive an email with a tracking number and link.
Do you accept returns?
Yes, we accept returns for products that are damaged in transit. We require that you send us a photo to firstname.lastname@example.org along with the order number from your purchase and a brief description of the issue before we can process any refund and/or return. We will pay for the cost of shipping in the event that a product must shipped back to our store for return. This cover of shipping only applies in the event of a defected product or product damaged via transit.
If you wish to return a product that you decided you no longer want, it must be undamaged, unopened and meet the conditions outlined below. We are not responsible for you deciding that you don’t want or don’t like a product after you have opened and tried it.
If you are returning a product with no defect, you must send a photo to email@example.com with a brief description and the order number from your purchase to verify its condition before we will process a return. We are not responsible for shipping costs if the product must be shipped back to our store.
If the return is a dry food product, the return must be initiated within 7 days of the product arriving to you if ordered online or 7 days from the time of purchase if done in-store. Once the return has been initiated, the product must arrive in our store 7 days from the point of initiation. As most our products have a shelf life, we need to receive a returned product ASAP so that we can restock it on our shelves.
We do not accept returns of fresh food items, including fruit and vegetables or items from the refrigerator and freezer, unless the product was damaged at the time of purchase. You must alert us to a problem with a fresh food product within 24 hours of the product arriving to you if ordered online or 24 hours from the time of purchase if bought in-store. You will need to send a photo, brief description and the order number of the purchase to firstname.lastname@example.org.
How do you package orders?
We take great care and diligence packing every order for our customers. Our goal is to always make sure your purchases arrive to you well protected and secure so that our products reach you in the best condition possible.
We recycle boxes and reuse packaging material from the products that are sent to us from our distributors. It is our goal not to create any unnecessary wastage.
Do you have a rewards program?
Yes, we do have a great rewards program available in both stores. Our Rewards Program gives back 5% to our customers in the form of credit that customers can use at checkout. The way the system works is that for every $100 spent in store, you will be given $5 of credit to your account. The system continues to add up all purchases so each time your all-time total purchase amount is a multiple of 100, you will be credited another $5 into your account.
However, as we have recently launched our new website and online shop, the rewards program has not been integrated into our online store at this time. We will be bringing this feature to our online store in the near future. In the meantime, we will be offering a 5% OFF discount code for all customers to use during the checkout process on our website. This will be in effect until further notice. We reserve the right to change this promotion at any time.
How do you choose what to sell?
We work tirelessly to provide the highest quality and best value products to our customers. Every product is evaluated by our owners and managers to best determine if it suits our range products that are suited for the contemporary healthy lifestyle or dietary wants and needs of our customers. Please email email@example.com if you have any questions about a product.