Privacy Policy

 
Last updated January 30, 2025

At Unique Wholefood ("we", "us", or "our"), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website (www.uniquewholefood.com.au) or interact with us through other means (collectively, the "Services").By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any changes will be posted on our website with the "Last updated" date adjusted accordingly. We encourage you to review this page periodically.

2. How We Collect and Use Your Personal Information

We collect personal information in several ways, including:

(a) Information You Provide Directly

• Contact details: Name, address, phone number, and email.

• Order details: Billing/shipping address, payment confirmation, and purchase history.

• Account details: Username, password, and security preferences.

• Shopping information: Items in cart, wish lists, loyalty points, product reviews, referrals, and gift card balances.

• Customer support communications: Information provided when contacting us for assistance.

(b) Information We Collect Automatically

When you visit our Site, we may collect Usage Data through cookies, pixels, and other tracking technologies, including:

• Device and browser information

• IP address and location data (based on technical measures)

• Interaction with our Site and Services

(c) Information from Third Parties

We may obtain information from:

• Vendors & service providers: Shopify (e-commerce platform), payment processors, and shipping partners.

• Analytics providers: For tracking and improving user experience.

We use this data to:

• Process orders and deliver Services.

• Provide customer support.

• Improve website performance and security.

• Conduct marketing and promotional activities (only with your consent).

• Comply with legal obligations.

3. Marketing & Advertising

We may send you promotional offers, newsletters, and advertisements through email, SMS, or postal mail. You can opt-out at any time via the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and user experience.

• Analyze website traffic and performance.

• Deliver personalized marketing content.

You can manage your cookie preferences in your browser settings. However, blocking cookies may impact certain features of our Site. For details on Shopify-related cookies, please visit https://www.shopify.com/legal/cookies.

5. Data Retention & Security

We retain personal information as long as necessary to:

• Maintain your account and loyalty points.

• Fulfill purchases and provide customer support.

• Comply with legal and regulatory requirements.

We implement encryption, secure servers, and access controls to protect your data. However, no system is completely secure. If you suspect any security issues, please contact us immediately.

6. Disclosure of Personal Information

We may share your personal information with:

• Service providers (e.g., Shopify, payment processors, fulfillment partners).

• Legal authorities if required by law or to protect our rights.

We do not sell personal data and only disclose it for necessary business and compliance reasons.

7. Your Privacy Rights

Under Australian law, you have rights to:

• Access the personal information we hold about you.

• Correct any inaccurate or outdated information.

• Request deletion of your personal information (subject to legal obligations).

• Withdraw consent for marketing communications.

To exercise these rights, please contact us at contact@uniquewholefood.com.au.

8. Third-Party Websites & Links

Our Site may link to third-party websites (e.g., social media platforms, payment providers). These sites have their own privacy policies, and we are not responsible for their content or practices.

9. Children’s Privacy

Our Services are not intended for children under 16 years old. We do not knowingly collect personal information from children. If you believe we have, please contact us to request deletion.

10. International Data Transfers

As we operate in Australia and use Shopify, your data may be transferred outside Australia, including to Canada, the US, and the EU. We ensure that any such transfers comply with relevant data protection laws.

11. Complaints & Contact Information

If you have any concerns or complaints about how we handle your personal information, please contact us:

Email: contact@uniquewholefood.com.au
Address: 51-53 Flood Street, Leichhardt, NSW 2040, Australia
Phone: (02) 9564 1679

If we do not resolve your complaint satisfactorily, you may escalate it to the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy is effective as of January 30, 2025, and supersedes all previous versions.